Comments on: Great Customer Service http://oracleappslab.com/2007/11/28/great-customer-service/ Driving Oracle Innovation Fri, 29 Aug 2008 21:16:21 +0000 http://wordpress.org/?v=2.6 By: Marc http://oracleappslab.com/2007/11/28/great-customer-service/#comment-2361 Marc Sat, 05 Jan 2008 18:23:56 +0000 http://oracleappslab.com/2007/11/28/great-customer-service/#comment-2361 Great article. Your readers might want to try www.Measuredup.com a leading customer service review website where people share reviews with other users and with companies. Companies that are involved with and value customer service read Measuredup to keep up on what people are saying and to be able to improve customer service. It is free and easy to use. Great article.

Your readers might want to try http://www.Measuredup.com a leading customer service review website where people share reviews with other users and with companies. Companies that are involved with and value customer service read Measuredup to keep up on what people are saying and to be able to improve customer service.

It is free and easy to use.

]]> By: Jake http://oracleappslab.com/2007/11/28/great-customer-service/#comment-2358 Jake Fri, 04 Jan 2008 23:24:51 +0000 http://oracleappslab.com/2007/11/28/great-customer-service/#comment-2358 Thanks for the tip, I'll have a look. Thanks for the tip, I’ll have a look.

]]> By: tony obermeit http://oracleappslab.com/2007/11/28/great-customer-service/#comment-2357 tony obermeit Fri, 04 Jan 2008 23:20:58 +0000 http://oracleappslab.com/2007/11/28/great-customer-service/#comment-2357 An article worth reading on great customer service in the software industry is: http://www.joelonsoftware.com/articles/customerservice.html An article worth reading on great customer service in the software industry is: http://www.joelonsoftware.com/articles/customerservice.html

]]> By: Jake http://oracleappslab.com/2007/11/28/great-customer-service/#comment-1963 Jake Wed, 28 Nov 2007 23:30:44 +0000 http://oracleappslab.com/2007/11/28/great-customer-service/#comment-1963 Agreed. Good service is truly a lost art. Amazon sparkles in this area too. Look around amazon.com for an 800 number, and you'll go mad. Google it, and you'll find it on the first page. Call them up and experience what really good customer service is like when people actually have time to take care of your problem. Brilliant theory. Use email for as much as you can, leave the toll-free number as an Easter egg, and ensure your reps don't get overloaded. Agreed. Good service is truly a lost art. Amazon sparkles in this area too. Look around amazon.com for an 800 number, and you’ll go mad. Google it, and you’ll find it on the first page. Call them up and experience what really good customer service is like when people actually have time to take care of your problem. Brilliant theory. Use email for as much as you can, leave the toll-free number as an Easter egg, and ensure your reps don’t get overloaded.

]]> By: bibwy http://oracleappslab.com/2007/11/28/great-customer-service/#comment-1979 bibwy Tue, 30 Nov 1999 00:00:00 +0000 http://oracleappslab.com/2007/11/28/great-customer-service/#comment-1979 <!--%kramer-pre%-->The local furniture store delivered it the other day and as a first stroke of genius, they delivered it themselves. They didn’t outsource it. The owner was there and kind as ever. As a final touch, they left us with a nicely decorated … morehere<!--%kramer-post%--> The local furniture store delivered it the other day and as a first stroke of genius, they delivered it themselves. They didn’t outsource it. The owner was there and kind as ever. As a final touch, they left us with a nicely decorated … morehere

]]> By: Rich Manalang - FriendFeed http://oracleappslab.com/2007/11/28/great-customer-service/#comment-1980 Rich Manalang - FriendFeed Tue, 30 Nov 1999 00:00:00 +0000 http://oracleappslab.com/2007/11/28/great-customer-service/#comment-1980 <!--%kramer-pre%-->postedGreat Customer Serviceon Oracle AppsLab<!--%kramer-post%--> postedGreat Customer Serviceon Oracle AppsLab

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